Cancellation notice: Since each session time is reserved especially for you, a minimum of 24 hours’ notice is required for rescheduling or cancellations. Missed appointments or late cancellations will be charged the full session fee.

If you need to switch to a virtual appointment—even at the last minute—there’s no extra charge. I’m happy to make that change for you! Great news for clients with Pacific Blue Cross Benefits: We are now able to direct bill! Please send your policy and ID number to michaela.hbc@gmail.com and Michaela, Client Care Coordinator, will be happy to process your payment for you. Please let us know if you have any questions or concerns.

You can cancel online or you can contact Hope directly. Please note that most insurance companies do not reimburse for missed sessions.

Reminder regarding sickness: I care deeply about the safety of my clients. That is why I ask you to be considerate and inform me via text (250-938-5183) if you are sick and your session can be changed to a phone or video session, or if needed we can reschedule your session.

I appreciate you and it is my honour to be a part of your journey.:)

With Kindness,

Hope Cavallo